Net Promoter® score surveys are the effective, easy-to-use solution for finding out how your customers and users feel about your business.
A simple question with a resounding impact on your understanding of the customer. Separate the advocates of your brand from the detractors.
The simple two-question Net Promoter® Score surveys are brandable, simple to use and can be assigned private IDs to prevent duplicate responses.
Data is easy to read in the system and can be exported to CSV for filing and further evaluation. See data as a full set or user-to-user.
"At DOLFCU we knew that our members would prefer electronic statements if they would just try them and it saves the credit union money. We turned to DigitalMailer to send out a "STOP the paper" eLERT and results were amazing! We had a 62% increase in eStatement sign-ups in just 90 days! We also use eLERTs to let members know when an updated newsletter is ready and that generates a strong spike in "unique" hits over the next two days every time we send the announcement. Clearly DigitalMailer helps us communicate more with our members, and more effectively. Plus DigitalMailer's service and response time are fantastic. DigitalMailer makes it fast and affordable so we can concentrate on member service. I recommend them to credit unions of all sizes - communication is crucial to growth!"
Joan Moran, CEO/President